Emergency response management during COVID-19 - PropertyCasualty360

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Step One: Implement processes for monitoring COVID-19.

Having complete situational awareness, contact tracing, tracking, monitoring, and reporting capabilities is crucial to reduce the spread of COVID-19. Utilizing a critical incident management solution which provides contact tracing and case management with pre-configured workflows for data entry simplifies the process of collecting information about the point of exposure, risk factor, symptoms, and potential quarantine period. (Shutterstock)

Step Two: Leverage automation to expand incident management capabilities.

Many organizations may already have an incident management team in place, but the additional tasks associated with COVID-19 may make team expansion a necessity. However, automation can help. Organizations need to identify those tasks that can be automated like task management, follow-up reminders, resource requests and process-specific workflows to streamline emergency response. (Shutterstock)

Step Three: Update workplace safety plans.

Before reopening for operations, organizations need to conduct a detailed assessment of their facilities and physical workplaces to identify any potential issues and risks related to COVID-19. This includes sourcing, ordering, tracking, and retaining adequate supplies necessary for maintaining a safe and healthy workplace, including disinfecting wipes, hand sanitizer, and masks. Also, organizations should keep track of all facility cleaning and disinfecting tasks to maintain a healthy and safe workplace. (Shutterstock)

Step Four: Remain informed, and stay prepared.

Ensure the workforce remains up-to-date and are following recommendations provided by the World Health Organization and the U.S. Centers for Disease Control, as these organizations remain among the most reliable sources for information and advice related to cleaning and disinfecting protocols for facilities, personal hygiene, and social distancing throughout the pandemic. If the situation changes, be prepared to adapt quickly and enact response plans. (Shutterstock)

The effective design of critical incident planning and procedures allows emergency managers to leverage critical thinking to understand, adapt, and solve problems in a constantly changing environment, which occur with each unique event. This requires organizations to implement effective processes and leverage technological solutions to ensure they can maintain complete situational awareness to keep their communities safe, mitigate risks, limit liability, and prepare for future critical incidents.

As with any black swan event, the recent disruption across all industries due to the coronavirus has had an enormous collective impact. For emergency managers, the current pandemic has created the need to address future critical incidents, disruptions, and disasters with a new approach. Unlike critical incidents we’ve experienced before where history has given us a playbook, COVID-19 has a whole host of unknowns. The questions of how to return to operations or when are, at best, educated guesses.

In the COVID-19 era, organizations need more than just an emergency preparedness and response solution; they need clear, centralized plans and response procedures, along with complete situational awareness for informed decision making as the situation evolves. As more organizations enter the next phase of the COVID-19 pandemic — restarting operations in the new normal — there is an increased need for pandemic-specific workflows such as employee health checks or contact tracing to monitor the constantly changing situation to keep employees, vendors, and guests safe.

The slideshow above outlines four ways that organizations can improve their emergency response plans during the reopening phase of the pandemic.

Although the strategies mentioned above may be implemented differently across organizations, the use of a critical incident management platform can assist with centralizing key data information to improve emergency preparedness and response throughout the duration of this pandemic. By combining emergency preparedness and response solutions with pandemic-specific workflows, such as contact tracing and case management, organizations can effectively and safely address the complexities of returning to a normal state of operations.

Robert Watson (info@junvare.com) is CEO of Juvare, which provides various organizations and entities with emergency preparedness response technology.

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