For illnesses and injuries that need to be addressed quickly but aren’t serious enough to warrant a trip to the emergency department, a trip to your local urgent care may a good choice.
Benefits of urgent care
Urgent care services are typically available seven days per week with extended evening and weekend hours, including capabilities such as X-ray and laboratory testing.
“Urgent care clinics bring value to any community by providing additional access for patients to be seen after hours in the evening and on weekends,” said Lori Japp, a certified physician assistant who is the vice president of Urgent Care and Employer Solutions with UCHealth. “And it is definitely a lower cost alternative of care compared to the emergency department. For a basic visit, urgent care can be 10% to 15% of the cost of an emergency department visit.”
Not to mention, visits are usually quick.
“Our goal is to have our patients waiting less than 20 minutes to be seen and in and out in less than 60 minutes,” Japp said. “But providing patients with the highest quality of medical care is our top priority, so we never compromise care for the sake of time.”
When to go to urgent care
If your injury or illness is not life or limb-threatening but needs to be addressed before an appointment is available with your primary care provider, urgent care is a good option. Issues that can be addressed at urgent care include injuries such as broken bones, lacerations, minor burns, sprains and strains; illnesses such as nausea, vomiting, diarrhea, fever and upper respiratory infections; and other issues such as rashes, dog bites and foreign bodies in the eye, nose or under the skin.
“As a general rule, if it’s life- or limb-threatening, go to the emergency department,” Japp said. “Making that decision as a patient can be challenging, but you should always air on the side of caution. If you have chest pain, difficulty breathing, severe abdominal pain, head trauma or a severe allergic reaction, we want you in the emergency department.”
If a patient goes to urgent care but would be better served in the emergency department, the provider will refer the patient to the ER.
Don’t forget to reach out to your primary care provider first.
“We really encourage all patients to have a primary care provider,” Japp said. “They should be your first point of contact if the issue is not life-threatening. If an illness or injury cannot wait until the next day or the next available appointment, it’s very appropriate to be seen in the urgent care setting.”
Walk in or reserve a spot
At the new UCHealth Urgent Care, walk-ins are always welcome. But you can also reserve a spot online.
“No appointments are ever necessary to be seen in urgent care,” Japp said. “But we do have the ability for patients to go online and reserve their spot. It’s not an appointment, but it helps hold your spot in line and will reduce your wait time.”
Other things to know
Patients of all ages can be treated at an urgent care facility.
X-rays can be taken on site, and rapid testing for acute illnesses, such as strep throat, influenza and COVID-19, will also be available at UCHealth Urgent Care.
Because UCHealth Urgent Care will also include occupational medicine, it is an appropriate place to receive initial treatment of work-related injuries that aren’t life-threatening.
Japp reminds patients who may delay care because of worries about COVID-19 that enhanced cleaning and safety protocols remain in place.
“We don’t want patients waiting to be seen,” Japp said. “If it worsens or gets more serious, it could require an emergency department visit.”
Susan Cunningham writes for UCHealth Yampa Valley Medical Center. She can be reached at cunninghamsbc@gmail.com.
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